Get help

Email operations@ceviche.ai, or write to your Ceviche contact. Inside the app, Get Help in the sidebar opens the same address.

To help us answer quickly, include:

  • your team's name in Ceviche;
  • the assistant you use (Claude on the web, the Claude desktop app, Claude Code, ...);
  • what you were doing and when, with the time zone;
  • the exact message you saw, or a screenshot;
  • for a Claude connection error, the reference ID Claude shows, which starts with ofid_. It expires, so send it soon.

Please don't send passwords, and don't paste whole conversations containing your financial data unless we ask for a specific part.

Turn Ceviche MCP on or off

Ask at the same address. Say which team. See Turn it on for your team.

Report a wrong number

If a total from Ceviche MCP doesn't match Ceviche with the same filter, tell us the question, the answer and the time. Every total is computed by Ceviche, so a difference is a bug we want to fix.

Report a security concern

If you think a connection was used without your approval, or you have found a security problem in Ceviche MCP:

  1. Disconnect the connection at once in Linked Accounts > Connections. See Disconnect and revoke access.
  2. Email operations@ceviche.ai with "Security" in the subject line, and what you saw.

Problems with the assistant itself

Issues with Claude's own screens, such as Account mismatch, or adding connectors on your Claude plan, are Claude's to fix. See Claude's help center at https://support.claude.com. We are still glad to hear about them, as they help us improve these docs.